If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team by emailing us at

In order for us to process your refund……

  • Please ensure when returning your goods that you include a copy of your receipt, and the reason for the return.
  • When returning items, all product/ticket swing tags and packaging must be returned undamaged with the goods in order for the goods to be restocked and resold.
  • We are happy to process your refund/return within 30 days from the original date of your order.
  • We do not charge restocking or refund handling fees.
  • We are not liable for the shipping costs to return items and we are not liable for any stock until it is delivered to us.

Please note: 

  • We cannot provide a refund if; you do not have proof of purchase from Black Diamond Australia, the goods have been used, worn or tested, the goods have been damaged after you purchased them.
  • Items that cannot be returned (unless under a warranty claim) include, but are not limited to: all load bearching climbing, rope access or safety equipment, all clearance items.


Will you refund the cost of shipping if I return my order?

We will refund the complete cost of the items in your order. We will not refund the initial shipping costs of your order.

Can I exchange an item?

We are happy to exchange items in new, unused and original condition within 30 days from the original date of your order. When returning goods please include a copy of your receipt, and the reason for the return, and if you would like to make an exchange (for size for example) please include the details of the new item/s you require.

I received a wrong item. Can I obtain a refund?

If you received a wrong item, we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.

How long does it take to process a refund?

Please allow up to 14 days for your return to be processed on receipt of your goods. All refunds will be provided via the original method of payment.

What if the item is faulty?

If the item you received is faulty, please send contact us as soon as you can by emailing us at or calling us on Tel: +61 8 9221 6617. Attaching photos of the item/ issue will certainly help to speed up the process.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, you can contact our customer services team by emailing If you have already placed your order, please include the details of your order and details of your enquiry. Our online shop customer service team is available Monday to Friday from 9am to 7pm AEDT. Our friendly team are happy to assist your enquiry.

The site is operated by Sea to Summit Pty Ltd, 5 Eyre St, East Rivervale, 6103, WA. ABN: 15 053 533 921 ,

 Tel: +61 8 9221 6617, Fax: +61 8 9221 6618, E: