Warranty/Repairs

You can return an item purchased on blackdiamond.com.au for assessment if you believe it is defective, faulty or not fit for the purpose advertised.

Warranty return process:

Request a Return Management Authorisation (RMA):

You will need:

  1. Your original purchase order number
  2. Description of fault and how it occurred
  3. Photo of the faulty item. This can facilitate a faster assessment process and may mean that we do not require the return of the goods.

While we strive for efficient and quick turnaround times we will respond to your warranty query within two business days.

Subject to assessment, we will repair, replace, exchange or refund the item up to the original purchased dollar value or as required under Australian Consumer Law.  Please allow 1-2 weeks for the warranty return to be processed following receipt of eligible items and 3-5 business days for any credit due to be posted to the card used on your original order once the refund is processed. Assessment requiring consultation with the manufacturer can take additional time (if so, we will be in touch with you to advise of it).

Sea to Summit Distribution is not liable for any returned item that is lost in transit. We recommend goods be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims unless obliged under the ACL.

All goods returned for assessment under our Warranty Policy must be clean and dry – items returned wet, dirty or otherwise unhygienic will not be processed.

Manufacturer Warranty:

Faulty, damaged or not fit for purpose goods purchased on blackdiamondequipment.com.au are covered by manufacturer warranties. Warranty periods and conditions differ between products within the Black Diamond range, as described below.

Apparel Warranty:

We offer a useful life guarantee on all Black Diamond apparel purchased through blackdiamondequipment.com.au. We do not warranty Products against normal wear and tear (such as ski edge cuts and abrasions, outsole wear, etc.), unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed.

Equipment Limited Warranty:

In addition to any statutory warranty contained in the ACL (see below), we warrant for one year from purchase date - and only to the original retail buyer (Buyer) - that our products (Products) are free from defects in material and workmanship.  For headlamps our warranty is for three years.  If Buyer discovers a covered defect, Buyer should return the Product to the place of purchase. If you purchased your Black Diamond gear from this site please submit a warranty claim by emailing service@blackdiamondequipment.com.au. Unless otherwise provided for in the statutory warranties, the Product will be repaired or replaced at our discretion. We reserve the right to require proof of purchase for all warranty claims.

STATUATORY WARRANTIES:

Please note that under the guarantees that cannot be excluded under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage within a reasonable time frame from purchase.  You are also entitled to have the goods repaired or replaced at our choice if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.