Shipping Policies
Christmas Delivery:
The countdown to the holidays is on! Beat the festive rush and order by Thursday, 14 December 2023 to give your gear the best chance to arrive in time for Christmas.
The date provided above is for deliveries to Metro locations. If you’re located outside a Metro area, we recommend ordering even earlier. Please note that unexpected delays due to high demand and carrier issues may occur. We recommend placing your orders as early as possible to avoid any potential delays during this busy holiday season.
Do you ship outside Australia?
Sea to Summit Distribution cannot deliver Black Diamond products outside of Australia.
Shipping costs:
Free Express shipping via Australia Post within Australia for orders over $100*.
For all other orders we charge flat shipping rates of $10 AUD per shipping address for standard shipping Australia-wide.
*Bulky items (such as large backpacks, ski poles, skis, crash pads, etc.) are charged according to the freight calculator during the check-out process and do not qualify for free shipping. They may also be shipped separately and take longer to arrive.
Delivery:
We despatch orders from our warehouse in Perth, WA in 1-2 business days.
Orders shipped Express to Metro areas in major capital cities are delivered in approximately 1-2 business days.
Orders shipped Express to regions outside of Metro areas are delivered in approximately 2-4 business days, depending on location.
Orders shipped via standard shipping will be delivered in 1-10 business days, depending on your location.
Delivery times are estimates only and may be impacted by public holidays, promotional events and other factors outside of our control. Sea to Summit Distribution cannot be held responsible for delays to regular processing times.
Please note: All freight exits Western Australia, this may slightly increase delivery times. Please refer to approximate delivery times below.
|
Post to location |
Regular Freight |
|
Australia Wide |
5-10 business days |
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose different addresses.
Shipment delays:
Sometimes the product you select might be unavailable. If this occurs, we will notify you by phone and/or email and you will be given the option to wait for the item to arrive back in stock, choose an alternative item, or cancel your purchase and receive a full refund.
Discrepancies:
All orders are wrapped and packaged to ensure they arrive complete and in a usable condition.
If there is a discrepancy with your delivery, please contact our customer service team within 48 hours of receiving your shipment on service@blackdiamondequipment.com.au and provide your original purchase order number.